Shipping policy

📜 Privacy Policy — Book Point

Last updated: 31-May-26

Welcome to Book Point. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect:

  • Personal Details: Name, email address, phone number, billing/shipping address

  • Payment Details: Processed securely by our payment partners (we do NOT store full card information)

  • Order Details: Items purchased, order history

  • Technical Data: IP address, device info, browser data, cookies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and user experience

  • Send promotional messages (only if you subscribe)

  • Follow legal and security requirements

3. Sharing Your Information

We may share your information only with:

  • Trusted payment partners

  • Shipping and delivery partners

  • Technical service providers

We never sell or rent customer information to any other company.

4. Cookies

We use cookies to:

  • Enhance your browsing experience

  • Store shopping preferences

  • Analyze website traffic

You can disable cookies using your browser settings.

5. Data Protection

We use secure technology and follow industry standards to keep your information safe from unauthorized access.

6. Your Rights

Depending on your location, you may request:

  • Access to your data

  • Correction of your data

  • Deletion of your data

  • Opt-out from marketing communications

For requests, email us at info@bookpoint.pk

7. Contact Us

If you have any questions about this Privacy Policy, contact us:
📧 Email: info@bookpoint.pk
📍 Address: defence mall karachi

🔄 Return & Refund Policy — Book Point

Last updated: 31-May-26

At Book Point, your satisfaction is important to us. Please read our return and refund policy carefully.

1. Return Eligibility (Physical Books)

You may request a return within 7–14 days if:

  • You received a damaged book

  • The book is defective or misprinted

  • You received the wrong item

Not eligible for return:

  • Change of mind

  • Used or damaged items (after delivery)

  • Clearance or final sale items

2. Return Process

  1. Email us at [your email] with your order number and photos of the issue.

  2. Once approved, we will provide return instructions.

  3. After receiving the returned item, we will issue a refund within 3–7 business days.

3. Digital Products (eBooks, PDFs, Downloads)

All digital product sales are final.
Refunds are only provided if:

  • The file is corrupted

  • You received the wrong digital file

  • Download issues cannot be resolved

4. Refund Method

Refunds will be issued to the original payment method used during checkout.
Processing times depend on your bank (3–10 business days).

5. Exchange Policy

We offer exchanges only for:

  • Damaged items

  • Defective items

  • Incorrect items received

6. Contact Us for Returns

📧 Email: info@bookpoint.pk
📍 Address: defence mall karachi