Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hafeezbooks62@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hafeezbooks62@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hafeezbooks62@gmail.com.

📜 Privacy Policy — Book Point

Last updated: [Insert Date]

Welcome to Book Point. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect:

  • Personal Details: Name, email address, phone number, billing/shipping address

  • Payment Details: Processed securely by our payment partners (we do NOT store full card information)

  • Order Details: Items purchased, order history

  • Technical Data: IP address, device info, browser data, cookies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and user experience

  • Send promotional messages (only if you subscribe)

  • Follow legal and security requirements

3. Sharing Your Information

We may share your information only with:

  • Trusted payment partners

  • Shipping and delivery partners

  • Technical service providers

We never sell or rent customer information to any other company.

4. Cookies

We use cookies to:

  • Enhance your browsing experience

  • Store shopping preferences

  • Analyze website traffic

You can disable cookies using your browser settings.

5. Data Protection

We use secure technology and follow industry standards to keep your information safe from unauthorized access.

6. Your Rights

Depending on your location, you may request:

  • Access to your data

  • Correction of your data

  • Deletion of your data

  • Opt-out from marketing communications

For requests, email us at info@bookpoint.pk

7. Contact Us

If you have any questions about this Privacy Policy, contact us:
📧 Email: info@bookpoint.pk
📍 Address: defence  mall karachi

🔄 Return & Refund Policy — Book Point

Last updated: [Insert Date]

At Book Point, your satisfaction is important to us. Please read our return and refund policy carefully.

1. Return Eligibility (Physical Books)

You may request a return within 7–14 days if:

  • You received a damaged book

  • The book is defective or misprinted

  • You received the wrong item

Not eligible for return:

  • Change of mind

  • Used or damaged items (after delivery)

  • Clearance or final sale items

2. Return Process

  1. Email us at [your email] with your order number and photos of the issue.

  2. Once approved, we will provide return instructions.

  3. After receiving the returned item, we will issue a refund within 3–7 business days.

3. Digital Products (eBooks, PDFs, Downloads)

All digital product sales are final.
Refunds are only provided if:

  • The file is corrupted

  • You received the wrong digital file

  • Download issues cannot be resolved

4. Refund Method

Refunds will be issued to the original payment method used during checkout.
Processing times depend on your bank (3–10 business days).

5. Exchange Policy

We offer exchanges only for:

  • Damaged items

  • Defective items

  • Incorrect items received

6. Contact Us for Returns

📧 Email: info@bookpoint.pk
📍 Address: defence  mall karachi