Refund policy

Return & Refund Policy

At BookPoint, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.
  • The wrong book or product was delivered.
  • The product is in its original condition, unused, and includes all original packaging.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • Print on Demand (POD) books
  • Customized or personalized products
  • Digital products or eBooks
  • Gift cards
  • Clearance or final sale items
  • Books that have been used, marked, highlighted, or damaged after delivery

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the package (if applicable)
  • A brief description of the issue

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed using the original payment method or another mutually agreed method. Processing times may vary depending on your bank or payment provider.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), BookPoint will cover the return shipping cost.
  • If the return is for any other approved reason, the customer is responsible for the return shipping charges.

6. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. If eligible, you may request a return after delivery according to this policy.

Please note: Print on Demand (POD) and custom orders cannot be cancelled once printing or production has started.

7. Contact Us

For return, refund, or exchange requests, please contact us:

BookPoint

Email: Bookpointstore1@gmail.com

Phone / WhatsApp: +92 322 3793709

Business Hours: Monday – Saturday, 11:00 AM – 8:00 PM

We are committed to resolving genuine issues fairly and as quickly as possible.

Refunds for Cash on Delivery (COD) orders will be issued via bank transfer or another mutually agreed payment method after the returned item has been received and approved.